Description : Patient Service Assistant. Company : null. Location :
COMPANY DESCRIPTION
NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic
DESIGNATION : Patient Service Assistant (Call Centre Agent)
RESPONSIBILITIES
Responsible for answering phone enquiries, feedbacks and appointment bookings for NTUC Health Denticare while projecting professionalism and company’s core values at all time.
- Provide accurate and relevant information to patients or clients of NTUC Health Denticare
- Project excellent product knowledge, helpfulness and professionalism in handling all enquiries.
- Managing difficult clients with compassion, patience and sincerity with a goal to resolve the matter as amicable as possible.
- Provide a complete report of the case and channel the feedback to the relevant department.
- Gathering sufficient information from patient to arrange for the appointment booking.
- Managing the appointment booking promptly and accurately
QUALIFICATIONS
- Min. ‘O’ Level
- Min. 1 year related working experience
- Excellent communication skills both written and verbal
- Patience and courtesy to provide an initial contact point for all recruitment queries
OTHER INFORMATION
- Knowledge on accessing computer
